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Unfortunately our Stores are located in Italy only.&#xA0;Nevertheless, you can still check out our store locator to find the one closest to you!<a href="https://ragno.com/en-eu/pages/negozi">Click here.</a>

Unfortunately our Stores are located in Italy only. Nevertheless, you can still check out our store locator to find the one closest to you!. Click here.

Do you prefer to buy at one of our stores?

Stores

Do I need to register to place an order?

I forgot my password. How do I recover it?

Can I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

How do I create a Ragno account?

The password reset link does not reach my email address. What should I do?

I placed an order as a guest. Can I add it to my account?

Can I cancel my account?

Purchases on the website

How can I check the status of my order?

How can I change or cancel my order?

I have a promo code. Where do I enter it?

What do I do if I have not received the order confirmation?

How do I order online?

How can I find the item I’m looking for?

How do I choose the right size?

How do I measure my body?

What is the Wishlist?

Are the prices shown VAT included?

What are the online sales conditions?

What do I do if in the package it is missing an ordered item?

How do I claim a wrong or defective item?

Can I provide feedback on a product I have purchased?

How do I remove products from the cart?

Always check your order!

My order is on hold. How can I release the delivery of my order?

Orders

Which are the payment methods available?

When will my credit card be charged?

Why was my payment declined?

Can I request an invoice for my order?

Can I pay in cash?

Can I pay by bank transfer?

Is it possible to pay in installments?

I paid with PayPal, but the payment is pending

Payments

When will my order be shipped?

How much does shipping cost?

In which countries do you ship?

How can I track the status of my order?

Who will deliver my order?

What if when the courier comes when I'm not at home?

My order is delivered, but I have not received it. What should I do?

Can I be contacted by the courier before delivery?

Store delivery

Can I change the shipping address?

Shipments

How do I return my order?

How much does the return cost?

Can I return a product just because I changed my mind?

How many days do I have to request a return?

I have chosen the wrong size/color, can I replace it?

I filled out the return form, but I thought about it and I want to keep the items. What should I do?

How soon will I be reimbursed?

Can I return from multiple orders?

How do I prepare my return package?

Can I return my online purchase in-store?

I haven’t received the return label. What should I do?

I have already completed the online return form, but now I want to change my request. What can I do?

I submitted a return request but haven’t received the instructions to book the courier.

Do you prefer to buy at one of our stores?Updated a month ago