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If the email is not in your Inbox, check the "Spam" folder and make sure your inbox is not full. If the email does not appear, contact us using the customer care form.

The password reset link does not reach my email address. What should I do?

Registration

Do I need to register to place an order?

I forgot my password. How do I recover it?

Can I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

How do I create a Ragno account?

I placed an order as a guest. Can I add it to my account?

Can I cancel my account?

How can I check the status of my order?

How can I change or cancel my order?

I have a promo code. Where do I enter it?

What do I do if I have not received the order confirmation?

How do I order online?

How can I find the item I’m looking for?

How do I choose the right size?

How do I measure my body?

What is the Wishlist?

Are the prices shown VAT included?

What are the online sales conditions?

What do I do if in the package it is missing an ordered item?

How do I claim a wrong or defective item?

Can I provide feedback on a product I have purchased?

Is it possible to deliver at a tnt point?

How do I remove products from the cart?

Orders

Which are the payment methods available?

When will my credit card be charged?

Why was my payment declined?

Can I request an invoice for my order?

Payments

How much does shipping cost?

In which countries do you ship?

How can I track the status of my order?

What if when the courier comes when I'm not at home?

My order is delivered, but I have not received it. What should I do?

Can I be contacted by the courier before delivery?

Shipments

How do I return my order?

How much does the return cost?

Can I return a product just because I changed my mind?

How many days do I have to request a return?

I have chosen the wrong size/color, can I replace it?

I filled out the return form, but I thought about it and I want to keep the items. What should I do?

How soon will I be reimbursed?

Can I return from multiple orders?

How do I prepare my return package?

Returns and Refunds

Do you prefer to buy at one of our stores?

Can I apply to work in your stores?

Stores

Will out-of-stock items be available again?

Where can I find the name or code of my product?

Is the fit the same for all garments?

What is the Piumerino?

Can I wash Ragno's garnments?

Can prices change?

Products

The password reset link does not reach my email address. What should I do?Updated 14 days ago