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<p>When an item is listed as &apos;out of stock&apos;, we cannot guarantee that we will receive additional stocks of that product. Please check availability from time to time or add the desired item to your Wishlist &#x1F499;.</p>

When an item is listed as 'out of stock', we cannot guarantee that we will receive additional stocks of that product. Please check availability from time to time or add the desired item to your Wishlist 💙.

Will out-of-stock items be available again?

Products

Do I need to register to place an order?

I forgot my password. How do I recover it?

Can I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

How do I create a Ragno account?

The password reset link does not reach my email address. What should I do?

I placed an order as a guest. Can I add it to my account?

Can I cancel my account?

Registration

How can I check the status of my order?

How can I change or cancel my order?

I have a promo code. Where do I enter it?

What do I do if I have not received the order confirmation?

How do I order online?

How can I find the item I’m looking for?

How do I choose the right size?

How do I measure my body?

What is the Wishlist?

Are the prices shown VAT included?

What are the online sales conditions?

What do I do if in the package it is missing an ordered item?

How do I claim a wrong or defective item?

Can I provide feedback on a product I have purchased?

How do I remove products from the cart?

Orders

Which are the payment methods available?

When will my credit card be charged?

Why was my payment declined?

Can I request an invoice for my order?

Payments

When will my order be shipped?

How much does shipping cost?

In which countries do you ship?

How can I track the status of my order?

I entered an incorrect address. How can I change it?

What if when the courier comes when I'm not at home?

My order is delivered, but I have not received it. What should I do?

Can I be contacted by the courier before delivery?

Shipments

How do I return my order?

How much does the return cost?

Can I return a product just because I changed my mind?

How many days do I have to request a return?

I have chosen the wrong size/color, can I replace it?

The courier did not pass for pick up: how do I do?

I filled out the return form, but I thought about it and I want to keep the items. What should I do?

Will out-of-stock items be available again?Updated 10 months ago