Purchases on the website

Do I need to register to place an order?

On the Ragno.com website you can complete your order also through the guest mode, without registering your data.

I forgot my password. How do I recover it?

Forgot your password? Don’t worry! Click on the menu item called Account, located at the top right. In the space for entering your password you will find the words "Forgot your password?", click and proceed with the instructions provided.

Can I subscribe to the newsletter?

Subscribe to our Newsletter on Ragno.com to receive updates on promotions and new arrivals. Scroll to the bottom of the page, enter your email in the "Subscribe to the Newsletter" section, and instantly get 10% off your first purchase.

How can I unsubscribe from the newsletter?

We would like to inform you that you can unsubscribe yourself from our newsletter. Open the last newsletter you received and scroll down to the bottom, where you will find the following: "Click here if you no longer want to receive our e-mail". By cl

How do I create a Ragno account?

Click on Create your account, enter requested personal data: name and surname, email address, password. After submitting the registration form, you will receive a confirmation email to the address provided.

The password reset link does not reach my email address. What should I do?

If the email is not in your Inbox, check the "Spam" folder and make sure your inbox is not full. If the email does not appear, contact us using the customer care form.

I placed an order as a guest. Can I add it to my account?

Please note that it is currently not possible to link a guest order to your account. To ensure you can track your purchases and access your order history, we recommend registering an account or, if you already have one, logging in before proceeding w

Can I cancel my account?

If you wish to cancel your account, please contact us by clicking on the customer care form.