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We&#x2019;re sorry for what happened!Our main goal is to provide our customers with products characterized by the highest quality and attention to detail.If you have encountered any of the following:I got a defective productI got the wrong product&#xA0;Please contact customer service as soon as possible explaining in detail the anomaly found in order to solve the problem in the most comfortable and fastest way possible.

We’re sorry for what happened!. Our main goal is to provide our customers with products characterized by the highest quality and attention to detail. If you have encountered any of the following:. I got a defective product. I got the wrong product. P

How do I claim a wrong or defective item?

Orders

Do I need to register to place an order?

I forgot my password. How do I recover it?

Can I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

How do I create a Ragno account?

The password reset link does not reach my email address. What should I do?

I placed an order as a guest. Can I add it to my account?

Can I cancel my account?

Registration

How can I check the status of my order?

How can I change or cancel my order?

I have a promo code. Where do I enter it?

What do I do if I have not received the order confirmation?

How do I order online?

How can I find the item I’m looking for?

How do I choose the right size?

How do I measure my body?

What is the Wishlist?

Are the prices shown VAT included?

What are the online sales conditions?

What do I do if in the package it is missing an ordered item?

Can I provide feedback on a product I have purchased?

Is it possible to deliver at a tnt point?

How do I remove products from the cart?

Which are the payment methods available?

When will my credit card be charged?

Why was my payment declined?

Can I request an invoice for my order?

Payments

How much does shipping cost?

In which countries do you ship?

How can I track the status of my order?

What if when the courier comes when I'm not at home?

My order is delivered, but I have not received it. What should I do?

Can I be contacted by the courier before delivery?

Shipments

How do I return my order?

How much does the return cost?

Can I return a product just because I changed my mind?

How many days do I have to request a return?

I have chosen the wrong size/color, can I replace it?

I filled out the return form, but I thought about it and I want to keep the items. What should I do?

How do I claim a wrong or defective item?Updated 7 months ago