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Orders

How can I check the status of my order?

If you are registered to the website ragno.eu you can check the status of your order directly from your account once logged in. If you are not registered, you can check the progress of your order through the link provided in the order confirmation em

How can I change or cancel my order?

We are sorry, but we do not have the option to cancel or make changes to orders already confirmed. Therefore, we ask you to carefully check the products added to the cart before proceeding with the confirmation and payment. In any case, do not worry,

I have a promo code. Where do I enter it?

Once you have inserted the chosen product in your cart, click on the item Proceed. On the left side of this new screen you will see the item "Discount Code". Enter the discount code you have and click Apply.

What do I do if I have not received the order confirmation?

We’re sorry for this inconvenience!. We recommend that you verify that it did not end up in the spam folder by mistake. If it is not present, please contact the customer service so that they can verify if the order has been correctly generated. It is

How do I order online?

Buying online on Ragno.eu is really simple:. - Choose the product you are interested in, select the color and size you prefer;. - Click add to cart;. - Click Buy Now;. - Enter your contact details or, if you already have an Account, log in to your ac

How can I find the item I’m looking for?

Search using a keyword: enter a keyword in the search field at the top right and you will see the related results. The keyword can be the item code itself, a color, a category or a product. Search using the menu: choose between Woman, Man and Outlet

How do I choose the right size?

Not sure which size to choose for your Ragno's total look?. Don’t worry, you can compare and verify the size match by consulting our size guide. Click here to view it!

How do I measure my body?

It’s very simple, what you need is a flexible, plasticized measuring tape. It’s important to consider that the measures will be taken without tightening too much but not even loosening the meter excessively. To achieve the most truthful result, it is

What is the Wishlist?

The Wishlist is a place where you can save your favorite Ragno's items and buy them later. Add a product to your Wishlist by clicking on the 💙 in the product sheet, next to the item Add to cart. View your Wishlist at any time by clicking the Wishlis

Are the prices shown VAT included?

Yes, the prices on Ragno.eu are VAT included!

What are the online sales conditions?

Do you want to read the general sales conditions? Click here.

What do I do if in the package it is missing an ordered item?

We’re sorry for the inconvenience!. First, make sure you have not received any emails about the product not being available. Check your order confirmation and your account to confirm the inclusion of the missing item. If you have made multiple orders

How do I claim a wrong or defective item?

We’re sorry for what happened!. Our main goal is to provide our customers with products characterized by the highest quality and attention to detail. If you have encountered any of the following:. I got a defective product. I got the wrong product. P

Can I provide feedback on a product I have purchased?

Of course! As part of our commitment to constantly improve, we appreciate the feedback from our customers. Check your inbox following an order: you will receive an email in which you can tell your experience. We invite you to share your opinion about

Is it possible to deliver at a tnt point?

Of course! At the following link, entering your address, you can find the TNT points closest to you: https://www.tnt.it/contents/trova-fedex.html . Once chosen, you will need to enter in the shipping address of your order, the address of the TNT poin

How do I remove products from the cart?

Visit the "Shopping Cart" page by clicking on the icon in the upper right, then click on the "x" next to the product you want to remove it from your cart.