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You can contact our customer service by clicking here.

You can contact our customer service by clicking here.

I filled out the return form, but I thought about it and I want to keep the items. What should I do?

Returns and Refunds

Do I need to register to place an order?

I forgot my password. How do I recover it?

Can I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

How do I create a Ragno account?

The password reset link does not reach my email address. What should I do?

I placed an order as a guest. Can I add it to my account?

Can I cancel my account?

Purchases on the website

How can I check the status of my order?

How can I change or cancel my order?

I have a promo code. Where do I enter it?

What do I do if I have not received the order confirmation?

How do I order online?

How can I find the item I’m looking for?

How do I choose the right size?

How do I measure my body?

What is the Wishlist?

Are the prices shown VAT included?

What are the online sales conditions?

What do I do if in the package it is missing an ordered item?

How do I claim a wrong or defective item?

Can I provide feedback on a product I have purchased?

How do I remove products from the cart?

My order is on hold. How can I release the delivery of my order?

Always check your order!

Orders

Which are the payment methods available?

When will my credit card be charged?

Why was my payment declined?

Can I request an invoice for my order?

Can I pay in cash?

Can I pay by bank transfer?

Is it possible to pay in installments?

I paid with PayPal, but the payment is pending

Payments

When will my order be shipped?

How much does shipping cost?

In which countries do you ship?

How can I track the status of my order?

Who will deliver my order?

What if when the courier comes when I'm not at home?

My order is delivered, but I have not received it. What should I do?

Can I be contacted by the courier before delivery?

Store delivery

Can I change the shipping address?

Shipments

How do I return my order?

How much does the return cost?

Can I return a product just because I changed my mind?

How many days do I have to request a return?

I have chosen the wrong size/color, can I replace it?

The courier did not pass for pick up: how do I do?

How soon will I be reimbursed?

Can I return from multiple orders?

How do I prepare my return package?

Do you prefer to buy at one of our stores?

Can I apply to work in your stores?

Stores

Will out-of-stock items be available again?

Where can I find the name or code of my product?

Is the fit the same for all garments?

What is the Piumerino?

Can I wash Ragno's garnments?

Can prices change?

Products

I filled out the return form, but I thought about it and I want to keep the items. What should I do?Updated 10 months ago