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What you ordered doesn’t satisfy you or you changed your mind and you want to return it?. To access the section dedicated to returns, please click on the link below:. Access the section dedicated to returns. The costs of the first shipment arising fr
It's free! The costs of the first shipment of each order resulting from your choice to return the products are at our expense. The cost, the organization and the responsibility for the transport of any shipments after the first, in relation to a mult
Of course, the important thing is that the product you are sending back is intact, never used, with original label and packaging. For hygiene reasons we do not accept returns for underwear lower parts.
You have 30 days to request the return of your order. After the return request you have 14 calendar days to send us the products you want to return. For more information you can consult our General Conditions of Sale here
If during your purchases you have the wrong size and colors you can make the return and then buy the items in the correct colors and/ or size.
You can contact our customer service by clicking here.
We will reimburse you within 14 days of receipt of your parcel in our warehouse!
Yes, in order to reduce the environmental impact you can return items of different orders in the same box. However, we kindly ask you to keep them distinct, perhaps by separating them or marking them clearly. This will help us process returns quickly
1. Carefully pack the article including all pendants, labels, bags and packages present at the time of receipt. Use the original packaging or a sturdy box or envelope suitable for the size and shape of the item. 2. Make sure to wrap the item and seal