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We encourage you to try on and carefully check the items as soon as you receive them. If you wish to return a product, you have 30 days from the delivery date to send it back.Please make sure the items are intact, unused, and complete with original t
It's free! The costs of the first shipment of each order resulting from your choice to return the products are at our expense. The cost, the organization and the responsibility for the transport of any shipments after the first, in relation to a mult
Of course, the important thing is that the product you are sending back is intact, never used, with original label and packaging. For hygiene reasons we do not accept returns for underwear lower parts.
You have 30 days to request the return of your order. After the return request you have 14 calendar days to send us the products you want to return. For more information you can consult our General Conditions of Sale here
If you ordered the wrong item in terms of model, size, or color, we offer you the option to return it free of charge within 30 days from the date you received your order.After that, you can place a new order for the correct items. 👉 Access the retur
Changed your mind? No problem.If you’ve completed the return form but wish to keep the items, simply don’t schedule the pickup or don’t drop off the parcel.The return request will not be processed and it will have no impact on your order.
Your return will be processed within 14 days of receipt, as stated in our General Terms and Conditions of Sale.You will receive a confirmation email once the refund has been completed, which will be issued using the same payment method used for the o
Yes, in order to reduce the environmental impact you can return items of different orders in the same box. However, we kindly ask you to keep them distinct, perhaps by separating them or marking them clearly. This will help us process returns quickly
1. Carefully pack the article including all pendants, labels, bags and packages present at the time of receipt. Use the original packaging or a sturdy box or envelope suitable for the size and shape of the item. 2. Make sure to wrap the item and seal
At the moment, we are unable to process returns for online orders through our stores.
To download the return label, you first need to complete the return request process. Click on Access the returns section to start the procedure. Once completed, you will receive an email with all the detailed instructions to return your items. We als
The return request cannot be modified once it has been submitted.Please make sure to correctly select all the items you wish to return.If you want to return additional products that were not included in your initial return request, you can add them t
The email with the instructions was sent to the address you provided during the return process — the same one used when placing your order.We recommend checking your Spam or Junk Mail folder if you don’t see it in your main inbox.