My order is delivered, but I have not received it. What should I do?Updated 10 days ago

Tracking indicates that your package has been delivered, but you haven’t received it?

We recommend that you:

• Check with family members, housemates, or neighbors to see if someone accepted or noticed the package.

• Carefully inspect your property or entrance area, as the parcel may have been left in a safe place (e.g., mailbox, porch, garage, etc.).

If you still can’t locate the package, please contact our Customer Service by filling out the dedicated form on our website:
👉 https://ragno.com/en-eu/pages/customer-care