My order is delivered, but I have not received it. What should I do?Updated 10 days ago
Tracking indicates that your package has been delivered, but you haven’t received it?
We recommend that you:
Check with family members, housemates, or neighbors to see if someone accepted or noticed the package.
Carefully inspect your property or entrance area, as the parcel may have been left in a safe place (e.g., mailbox, porch, garage, etc.).
If you still can’t locate the package, please contact our Customer Service by filling out the dedicated form on our website:
👉 https://ragno.com/en-eu/pages/customer-care