Shipments

When will my order be shipped?

You will receive your order within 3-7 working days. During special events such as Black Friday, sales or summer closure, there may be slight delays, but we will always do our best to meet these times. If you are registered on our website ragno.com,

How much does shipping cost?

Shipping is free throughout Italy for orders over €69, and free for international orders over €98.If your order does not meet these thresholds, a standard shipping fee of €9.90 will apply.

In which countries do you ship?

We currently ship to Italy, Spain, France, Germany, Belgium, and the Netherlands. We're working on expanding to more countries soon.

How can I track the status of my order?

If you are registered to the website ragno.com you can check the status of your order directly from your account once logged in. If you are not registered, you can check the progress of your order through the link provided in the order confirmation e

Who will deliver my order?

We normally ship our parcels with Poste Italiane.Ragno.com reserves the right to use a different courier if deemed appropriate for the customer’s best interest.

What if when the courier comes when I'm not at home?

If you are not at home at the time of delivery, the courier will leave a notice of passage at your address and will attempt a second delivery within 7 working days. If the second delivery attempt fails, your order will be temporarily placed in "stora

My order is delivered, but I have not received it. What should I do?

Tracking indicates that your package has been delivered, but you haven’t received it?. We recommend that you:. Check with family members, housemates, or neighbors to see if someone accepted or noticed the package. Carefully inspect your property or e

Can I be contacted by the courier before delivery?

The courier is not required to call you before delivery, unless they need additional directions to reach your address. However, you can track your shipment using the link provided in the email you will receive once the package has been handed over to

Store delivery

Currently, the option for delivery to our stores is not available.

Can I change the shipping address?

We inform you that once your order is handed over to Poste Italiane, you will receive an email with all the shipping information and the possibility to customize the delivery according to your needs. You will be able to:. Change the delivery address.