Shipments

How much does shipping cost?

Shipping is free throughout Italy for orders over 69€. If your order does not reach this amount we will charge a standard fee of 9.90€.

In which countries do you ship?

Currently we only ship in Italy, but soon we will open shipments to other countries.

When will my order be shipped?

You will receive your order within 3-7 working days. During special events such as Black Friday, sales or summer closure, there may be slight delays, but we will always do our best to meet these times. If you are registered on our website ragno.eu, y

How can I track the status of my order?

If you are registered to the website ragno.eu you can check the status of your order directly from your account once logged in. If you are not registered, you can check the progress of your order through the link provided in the order confirmation em

Who will deliver my order?

The TNT courier will take care of your delivery. Ragno.eu reserves the right to use a different courier if it deems it appropriate for the good of the customer.

What if when the courier comes when I'm not at home?

If you are not at home at the time of delivery, the courier will leave a notice of passage at your address and will attempt a second delivery within 7 working days. If the second delivery attempt fails, your order will be temporarily placed in "stora

My order is delivered, but I have not received it. What should I do?

Tracking shows that your package was delivered but you didn’t receive it? If you think your parcel has been lost, we recommend checking with your family members or neighbors to see if they have received or seen your parcel. We also recommend checking

Can I be contacted by the courier before delivery?

The courier is not required to call before making a delivery, except to have directions on how to reach the destination. However, you can check the progress of the shipment through the link that you will find in the email that we will send you when y